The NHS Accessible Information Standard helps to ensure clearer information for disabled people and their carers. All places that provide NHS care or adult social care are expected to follow the new standard. This includes your GP and hospital. It has been over a year since the Standard came into force.

The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, braille or using a British Sign Language (BSL) interpreter.

The five things that organisations need to do are:

  • Ask people if they have any information or communication needs, and find out how to meet their needs.
  • Record those needs clearly and in a set way.
  • Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
  • Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

Additional information is available in the Resources section of this website. If you require further guidance contact us at Equality@bsuh.nhs.uk.